How does InspoHub value their clients?
Whenever we start a new project, we never just say this is what we specialise in and that's all we can offer. We try to understand a client's core business, their clients and their business objectives.
When we work with clients, we're not just something external, we become part of their team and integrate into their business. With that, we always look for our service to be repurposed going forward. We are thinking about the future and the bigger picture. If they're also looking for a certain other service that we currently don't deliver, we'll go into our network and find the right people to integrate and help achieve that service.
How important is it to be consistent in that quality of service?
It's really crucial because any business owner will know that to get a new client takes so much more effort than retaining an existing client. Quite often they deliver the service and then they're on the run to find a new client and then the other clients that they have are just dragging along. For us, we have all the processes to touch base with our client to make sure that we're keeping that job consistent.
What are the long term goals for InspoHub?
We're now changing the type of clients that we want to work with, we're growing and our needs have grown. We’re now going after bigger projects and working with global clients.
It’s important to tap into this market with bigger projects, and bigger clients with bigger budgets, so we can fully unleash our creativity. There is nothing worse to kill creativity than a limited budget, when you're trying to do something truly amazing, and they simply don't have the budget for the project to reach its full potential.
So, the long term goal for us would be to grow and be able to have the ability to show our full capability.
For you personally, what is your favourite thing about running a business?
I say the best part about my job is to see the business development. It's always a great process to compare and evaluate. To see a project another company did, and then how InspoHub came on board and it's a noticeably better project.
I also hugely value seeing the difference in our team members, from when someone starts at InspoHub and then how they developed within the agency. For me, seeing progress and change is highly important. I believe that my role at InspoHub is being that enabler. Enabling people to change, to grow and to flourish.
If you want to take a look at some of the projects we've worked on click the link here! Further, if you would like to book a free consultation meeting to discuss a service we offer, click the link here!